Terms & Conditions
[FRESH LEMON]
Last Updated: [11/01/2025]
Welcome to [Fresh Lemon], These Terms and Conditions govern your purchase and use of our residential and commercial cleaning services.
By booking our Services, you (The Client) agree to be bound by these Terms. This document, along with your specific Service Agreement or Booking Confirmation, forms a legally binding contract between you and [Fresh Lemon]. Please read these Terms carefully.
1. Services and Scope of Work
1.1. Scope: We agree to provide cleaning services as detailed in the Service Agreement, estimate, or booking confirmation provided to you. This document will outline the specific tasks, frequency, and areas to be cleaned.
1.2. Professional Standards: We will perform all Services in a professional, diligent, and satisfactory manner, using industry-standard practices and supplies.
1.3. Service Exclusions: Unless explicitly agreed upon in writing, our standard Services do not include:
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Cleaning of bio hazardous materials (e.g., blood, feces, mold).
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Pest control or removal of pest-infested areas.
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Cleaning of exterior windows (unless specified in a commercial contract).
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Individually Lifting or moving objects heavier than [125 pounds].
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Cleaning surfaces beyond the safe reach of our staff (e.g., high chandeliers or ceilings).
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Cleaning inside curios, china cabinets, or other enclosed displays.
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Handling or cleaning valuable, fragile, or irreplaceable items (see Section 6).
1.4. Supplies and Equipment: We will provide all necessary professional-grade cleaning supplies and equipment unless otherwise agreed. If you request we use your specific equipment (e.g., vacuum), we are not liable for any damage to or caused by that equipment.
1.5. Consumables: Such as tissue, paper towel, hand soap, and sanitizers will not be provided.
2. Client Obligations
To ensure efficient and safe service, you agree to:
2.1. Access: Provide our team with safe and unobstructed access to the premises at the scheduled time. This includes providing any necessary keys, alarm codes, or entry instructions.
2.2. Utilities: Ensure the property has functional electricity and running hot/cold water.
2.3. Safety: Inform us of any potential hazards, including but not limited to aggressive pets, broken items, or unsafe conditions. For their safety, all pets must be secured away from the areas being cleaned.
2.4. Valuables & Clutter: Secure all irreplaceable items, valuables, cash, firearms, and sensitive documents. We are not liable for unsecured items (see Section 6). To the best of your ability, please clear excessive clutter from floors and surfaces to allow for effective cleaning.
3. Pricing and Payment
3.1. Pricing: The price for our Services will be stated in your Service Agreement or booking confirmation. This may be an hourly rate or a flat fee.
3.2. Payment Due:
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Residential Clients: A 15% deposit is due at the time of booking. The remaining payment is due in full before or on the day of service.
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Commercial Clients: Payment terms are as specified in the Service Agreement.
3.3. Late Fees: Overdue invoices (for commercial clients or as per a subscription agreement) are subject to a late fee of [18% per month] or the maximum rate permitted by law. (Residential clients are subject to a $10 late fee per day)
3.4. Taxes: All prices are subject to applicable local and state sales taxes.
4. Scheduling, Cancellations, and Lockouts
4.1. Arrival Window: We will provide an estimated arrival time or window (e.g., 9:00 AM - 11:00 AM). Due to the unpredictable nature of service work (traffic, prior job overruns), we cannot guarantee an exact arrival time. Please allow at least a 7 to 10 minute grace period.
4.2. Client Cancellation: We require a minimum of [24 business hours] notice for any non-emergency cancellation or rescheduling.
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Cancellations made with less than [24 hours] notice or on the day of service will incur a cancellation fee of [the 15% deposit fee].
4.3. Lockout Fee: If our team arrives at the scheduled time and cannot access the property (due to no-show, wrong key/code, or unsecured pets), a lockout fee equivalent to [50%] of the service cost will be charged to compensate our team for their time and travel.
4.4. Company Cancellation: If we must cancel or reschedule due to unforeseen circumstances (e.g., staff illness, weather), we will notify you as soon as possible and reschedule your service at no penalty along with an 7% off discount.
5. Satisfaction Guarantee and Re-Cleans
5.1. 24-Hour Guarantee: We strive for 100% satisfaction. If you are dissatisfied with any aspect of our service, please notify us within 24 hours of the cleaning.
5.2. Remedy: We do not offer refunds. Our guarantee entitles you to a complimentary re-clean of the specific area(s) you are unsatisfied with. The re-clean must be scheduled within [ 2 business days] of your complaint.
5.3. Limitations: This guarantee does not apply if our team's work was hindered by client's failure to adhere to Section 2 (e.g., excessive clutter, no power, presence of other contractors).
6. Liability, Insurance, and Damage
6.1. Insurance: [FRESH LEMON] is fully insured with general liability coverage. A certificate of insurance can be provided upon request.
6.2. Damage and Breakage: Our team is trained to clean with care. However, accidents are rare but possible.
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Our staff is instructed to report any breakage or damage immediately to our office and to you.
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We must be notified of any alleged damage within 24 hours of the service.
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We reserve the right to repair or replace the item through our own vendor or insurance.
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Our liability is limited to the actual cash value of the item (not replacement cost) up to a maximum of [$100] per item, or as covered by our liability insurance.
6.3. Liability Limitations: We are not liable for:
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Damage due to pre-existing conditions, normal wear and tear, or improper installation (e.g., loose faucets, falling pictures not properly secured).
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Damage caused by client-requested products or equipment.
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Loss or damage to unsecured valuables, cash, or sensitive documents left out. It is the client's responsibility to secure these items.
7. Health and Safety
We reserve the right to withdraw our team from any environment deemed unsafe or hazardous. This includes, but is not limited to:
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Presence of bio hazards, pests, or mold.
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Extreme clutter or hoarding situations.
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Harassment or threats directed at our staff.
If a service is terminated for safety reasons, the client will be charged the full lockout fee (see Section 4.3).
8. Termination of Service
Either party may terminate a recurring Service Agreement with a [7 day] written notice. [FRESH LEMON] reserves the right to terminate service immediately for non-payment or breach of these Terms.
9. Confidentiality
We respect your privacy. All information related to your service, home, or business (including alarm codes and keys) will be kept strictly confidential.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Georgia], without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to modify these Terms at any time. The most current version will be posted on our website or provided to you. Continued use of our Services after any change constitutes your acceptance of the new Terms.
Acceptance of Terms
By booking a service with [FRESH LEMON], the Client acknowledges that they have read, understood, and agrees to be bound by these Terms and Conditions.
[Fresh Lemon, LLC]
[Bradstone Circle of Macon, Ga]