Privacy Policy

[Fresh Lemon] – Privacy Policy

 

Last Updated: [11/01/2025]

 

Introduction

 

Welcome to [www.freshlemonll.com] (the "Site"), operated by [Fresh Lemon, LLC]. We are committed to protecting the privacy of our residential and commercial clients and website users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request a quote, or book our cleaning services. As a company based in the State of Georgia, United States, we adhere to the laws of our jurisdiction.

Please read this policy carefully. By using this Site or our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

 

1. Information We Collect

 

We may collect personally identifiable information (PII) about you in several ways.

 

A. Information You Provide to Us

 

We collect PII that you voluntarily provide to us when you:

• Request an estimate or quote.

• Fill out a contact or booking form.

• Schedule a cleaning service (residential or commercial).

• Subscribe to our newsletter or promotional offers.

• Provide details for payment.

• Correspond with us via email or phone.

This information is necessary to provide our services and may include:

• Contact Information: Your name, email address, and phone number.

• Service Address: The full physical address of the home or business to be cleaned.

• Property Details: Information needed to provide an accurate quote, such as square footage, number of bedrooms/bathrooms, or specific commercial needs.

• Service Details: Your cleaning preferences, requested service dates, and frequency of service.

• Access Information: Instructions for accessing the property, which may include gate codes or alarm information (which we store securely).

• Payment Information: Credit card details or other billing information, which is typically processed by a secure third-party payment processor.

 

B. Information We Collect Automatically

 

When you access the Site, we may automatically collect non-personally identifiable information (Usage Data) about your visit, including:

• Log and Usage Data: Your IP address, browser type, operating system, pages viewed, and timestamps.

• Cookie Data: We use cookies to help our site function, analyze traffic, and improve your user experience.

 

2. How We Use Your Information

 

We use the information we collect for the following business purposes:

• To Provide Our Services:

  • To provide you with accurate estimates and quotes.

  • To schedule, confirm, and manage your cleaning appointments.

  • To dispatch our cleaning teams to your service address.

  • To tailor our cleaning services to your specific requests and property needs.

• To Manage Your Account:

  • To process payments, create invoices, and manage your billing.

  • To communicate with you about your service, including sending reminders, updates, or responding to your inquiries.

• For Business Operations:

  • To send you marketing and promotional communications (with your consent, and you may opt-out at any time).

  • To request reviews or feedback about our services.

  • To analyze Site usage and improve our website and service offerings.

  • To detect and prevent fraud.

  • To comply with our legal obligations.

 

3. How We Share Your Information

 

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited situations:

• With Our Employees and Staff: Your information (like service address and cleaning notes) is shared with our cleaning technicians so they can perform the service you booked. Our staff is bound by confidentiality agreements.

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as:

  • Payment Processors (e.g., Stripe, Square) to securely handle your credit card information.

  • Scheduling Software (e.g., Jobber, Housecall Pro) to manage our appointments.

  • Email Services (e.g., Mailchimp) to send you newsletters or booking confirmations.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or a subpoena).

• During a Business Transfer: We may share or transfer your information in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

 

4. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance your experience on our Site and analyze how our Site is used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site (like a booking form).

Do Not Track: Our Site does not currently respond to "Do Not Track" (DNT) signals.

 

5. Data Security

 

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. This includes using secure payment processors and implementing access controls for sensitive information like property access codes.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Your Rights and Choices

 

• Marketing Opt-Out: You may opt out of receiving promotional emails from us at any time by following the "unsubscribe" link in those emails.

• Access and Correction: You may contact us at any time to review, correct, or update the personal information you have provided to us.

• State-Specific Rights: If you are a resident of certain jurisdictions (e.g., California, Virginia), you may have additional rights. Please contact us to exercise any rights you may have under your local laws.

 

7. Children's Privacy

 

Our Site and services are not intended for or directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take steps to remove it.

 

8. Links to Other Websites

 

Our Site may contain links to third-party websites (e.g., our social media pages or payment processor). We are not responsible for the privacy practices or content of these external sites and strongly advise you to review their privacy policies.

 

9. Changes to This Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Fresh Lemon, LLC]

[Bradstone of Macon ,Ga]

[Macon, Ga ,31211]

[freshlemonceo@gmail.com]

[478-336-6482]